GUARANTEE & RETURNS

Guarantee and returns

We provide a 24-month warranty on all furniture. If the purchased item has a defect, you have the right to file a complaint, in which you specify your requirements for bringing the goods to the state described on the product card (i.e. to the state of conformity with the contract). To start the complaint process, please fill out the form, which you will find in the tab My Account.



To attach photos of the damaged product, please provide us with an online folder, we recommend using services such as. wetransfer.com, dropbox.com/transfer. (Copy the link with photos attached and send it to us using the complaint form).

Claims

In the case of defects arising mechanically, please open a complaint in your user panel here: Complaint form or contact the claims department at: office@o-sofa.ie.

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