Contact us
Sales department
Company address
NIP 9970097542
REGON 101056519
IRELAND: Kenmare Co. KERRY
POLAND: ul. Osowa 8,
98-405, Galewice.
Woj. Łodzkie.
Returns and Complaints
In case of manufacturing defects or returns, file a claim via the user panel or contact us via email to office@o-sofa.ie or submit a claim here: Claim Form (active when purchases had been verified)
Write to us
Shipping
| Furniture | Expected delivery time | Cost |
| Sofas & corners | 21 business days | FREE |
| Wardrobes | 21 business days | FREE |
| Commodes & Storage Units | 21 business days | FREE |
| Living room sets | 21 business days | FREE |
| Furniture collections | 21 business days | FREE |
PAYMENT METHODS
The Seller provides the following payment methods:
Traditional transfer
Payment by traditional transfer to the Seller’s bank account.
In the case of payment by traditional bank transfer, the payment should be made to the following bank account number: 37 1090 1144 0000 0001 4386 1607 (Santander Bank Polska). In the title of the transfer, please write the “Order number”.
Revolut electronic payment
Payment via Revolut electronic payment system (Help Revolut).
In the case of payment through the electronic payment system, the customer shall make payment before the Order is processed. The electronic payment system makes it possible to make payment by credit card or fast transfer from selected Polish banks
Cash on delivery (CoD)
This payment method allows you to pay the courier once your furniture is delivered.
It's also know as "collect on delivery" or "cash on demand" payment method.
- The Customer is obliged to pay the price of the Sales Contract within 7 working days of its conclusion, unless the Sales Contract states otherwise.
- The order will be accepted for processing after it has been paid for.
Guarantee and returns
We provide a 24-month warranty on all furniture. If the purchased item has a defect, you have the right to file a complaint, in which you specify your requirements for bringing the goods to the state described on the product card (i.e. to the state of conformity with the contract). To start the complaint process, please fill out the form, which you will find in the tab My Account.
Claims
In the case of defects arising mechanically, please open a complaint in your user panel here: Complaint form or contact the claims department at: office@o-sofa.ie.
To attach photos of the damaged product, please provide us with an online folder, we recommend using services such as. wetransfer.com, dropbox.com/transfer. (Copy the link with photos attached and send it to us using the complaint form).
